Frequently Asked Questions
Find quick answers about orders, printing, and delivery.
How long does order processing take?+
Standard turnaround time is 24h from file approval. Same-day pickup is possible for orders placed before 10:00 AM (please contact us).
Do you check file correctness?+
Yes, every file undergoes basic verification. We also offer AI Verification service to scan for resolution and bleed issues.
Can I pick up my order in person?+
Yes, you can visit our print shop in Warsaw at ul. Wróbla 20 B (Mokotów).
What file formats do you accept?+
We prefer PDF files (CMYK, 150-300 dpi, 1:1 scale). We also accept TIFF, JPG, and AI.
Do you issue VAT invoices?+
Yes. A 23% VAT invoice is automatically generated after placing an order.
Do you check my files?+
Yes, our AI system checks every file for dimensions and key errors. We will contact you if we find critical issues.
Can I order graphic design?+
Yes, we have an in-house studio. You can add design service to your cart. Usually takes 1-2 working days.
What material do you use?+
We use special 'Blockout' material dedicated for rollups. It prevents light-through and ensures flat edges (no curling).
Is the rollup waterproof?+
The print is water/UV resistant, but the mechanism is for indoor use. Strong wind outdoors may tip it over.
Can I replace the print in old cassette?+
Yes, cassettes are reusable. Replacing requires unsticking the old print and taping the new one.
Do you ship internationally?+
Yes, we ship to all EU countries. Shipping cost is calculated at checkout.
Is pickup available?+
Yes, in Warsaw (Mokotów district) after you receive ready status notification.
Discounts for agencies?+
Yes, we have a partner program for agencies. Contact us for a fixed discount.
Payment methods?+
We currently accept payment by traditional bank transfer — you will receive the transfer details after placing your order. Fast online payments (cards, instant transfers) are coming soon.
Is a bag included?+
Yes, every rollup comes with a transport bag.
What if shipment arrives damaged?+
Write a damage report with the courier immediately and send us photos. We will replace it at our cost.
How much does it weigh?+
Standard 85x200 weighs ~2.1 kg. Exclusive weighs ~4-5 kg for better stability.
Do you print Pantone?+
We print in CMYK digital. We simulate Pantone as closely as possible.
Can I buy spare parts?+
Yes, we sell masts, top bars, and bags separately.
Is the material transparent?+
No, it's blockout material. It does not let light through.
How to clean it?+
Wipe gently with a damp microfiber cloth. No detergents.
Deferred payment?+
Only for public institutions and verified corporate partners.
Express printing?+
Yes, same-day printing is available for selected products if ordered by 10 AM.
Can I edit my order?+
Only if it hasn't gone to print yet. Call us immediately.
Bleed size?+
No side bleeds needed (1:1). Just keep text 5cm away from the bottom.
Double-sided rollups?+
Yes, we offer Twin rollups with graphics on both sides.
Custom sizes?+
We can cut the mast to custom height (e.g. 180cm). Standard widths are fixed.
Do you do proofs?+
Digital proofs available on request (paid option).
Does it curl?+
No, our PET/PP material stays flat.
How to assemble?+
Pull out graphic, insert mast into base and top rail. Takes 15 seconds.
Where is it made?+
Produced in Poland, Warsaw.
File archiving?+
We keep files for 14 days, then delete them.
Large orders (100+)?+
Yes, we handle high volumes fast. Ask for a quote.
Is it eco-friendly?+
Aluminum is recyclable. Inks are eco-neutral.
Door-to-door warranty?+
We pick up defects and deliver replacements at our cost.